Incontact Reports Second Quarter 2013 Financial Results

inContact announces new operations dashboard

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(Logo: ) Said Paul Jarman, inContact CEO, “I’m pleased to announce that Q2 was the strongest bookings quarter in the company’s history, up 46 percent over what was a very strong comparable quarter in Q2 2012. During the quarter, we closed a record number of 83 contracts, 54 with new logo customers and 29 expansion deals. These strong bookings results have been fueled by our continued investment in demand generation marketing and sales expansion. As the cloud market becomes increasingly mainstream, we see larger and larger enterprise customers adopting the cloud, which is another driver of our extremely strong bookings. We believe that the cloud contact center market is undergoing a meaningful shift into a new phase of adoption and inContact is benefiting from these powerful market dynamics.” Revenue Software segment revenue totaled $16.2 million for the quarter ended June30, 2013, an increase of $3.4 million or 26% from $12.8 million in Q2 2012.
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Additional Information — Follow @inContact on Twitter: — Become a fan of inContact on Facebook: — Read about contact center best practices: Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company’s behalf. All statements, other than statements of historical facts which address the Company’s expectations of sources of capital or which express the Company’s expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements.
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inContact CEO Paul Jarman and CFO Greg Ayers to Present at the Oppenheimer 16th Annual Technology, Internet & Communications Conference

inView dashboards deliver real-time data and business intelligence for all levels of call center operations.” Highlights of the inView Operations Management solution include: cloud-based performance dashboard pre-integrated with inContact; ability to identify correlations across data sets; integration of KPIs for a unified agent performance score; and customized management, supervisor and agent dashboards. Paul Jarman, inContact CEO, said, “Many of our mutual customers have reported tremendous business value that goes far beyond simple reporting.
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inContact Sets Third Quarter 2013 Conference Call

Ovum’s Decision Matrix explores the marketplace for hosted contact centers services in the US, with particular emphasis on the ability of service providers to handle multichannel customer interactions. (Logo: According to the report, “In the market impact categories, inContact’s scores were considerably above average, with the company leading all other vendors in four of six segments. It also did well in the technology assessment, receiving high marks for solution maturity, administration, and overall features.” Ovum found that inContact’s differentiated features include, “the reliability that comes from its carrier capacity, including its deep reservoir of redundancy through back-up data centers and network operating centers.” The report estimates that 10 percent of all U.S. call center agent seats are now provisioned by hosted service providers, and Ovum expects this number to more than double (to 23%) by 2018 — further validating that enterprises of all sizes are moving to the cloud faster than ever before. In addition to cost savings, customers cited simplified deployment, scalability, and access to the latest technology upgrades as reasons for choosing the cloud over premise-based systems.
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inContact Recognized as Market Leader in Ovum’s Multichannel Cloud Contact Center Report

Eastern Time (1:30 p.m. Pacific Time) Dial-in Number: 1-800-895-0198 International Dial-in Number: + 1-785-424-1053 Conference ID#: INCONTACT Please call the conference telephone number 5-10 minutes prior to the start time. An operator will register your name and organization and ask you to wait until the call begins. If you have any difficulty connecting with the conference call, please contact the inContact switchboard at +1-801-320-3200. A replay of the call also will be available via telephone after 7:30 p.m.
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