To learn more, visit http://www.inContact.com. Additional Information — Follow @inContact on Twitter: http://www.twitter.com/inContact — Become a fan of inContact on Facebook: http://www.facebook.com/inContact — Read about contact center best practices: http://blog.inContact.com Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company’s behalf. All statements, other than statements of historical facts which address the Company’s expectations of sources of capital or which express the Company’s expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements.
Full version: http://www.marketwatch.com/story/incontact-ceo-paul-jarman-and-cfo-greg-ayers-to-present-at-the-oppenheimer-16th-annual-technology-internet-communications-conference-2013-08-05
inContact Announces New inView Operations Management Solution for Contact Centers
inContact earned a place in the report’s shortlist category, which features leading solutions that carry a commanding market position and are widely accepted as best-of-breed. Ovum’s Decision Matrix explores the marketplace for hosted contact centers services in the US, with particular emphasis on the ability of service providers to handle multichannel customer interactions. (Logo: http://photos.prnewswire.com/prnh/20120216/LA54560LOGO) According to the report, “In the market impact categories, inContact’s scores were considerably above average, with the company leading all other vendors in four of six segments. It also did well in the technology assessment, receiving high marks for solution maturity, administration, and overall features.” Ovum found that inContact’s differentiated features include, “the reliability that comes from its carrier capacity, including its deep reservoir of redundancy through back-up data centers and network operating centers.” The report estimates that 10 percent of all U.S.
Full version: http://online.wsj.com/article/PR-CO-20131001-906787.html
inContact Announces Two New Fortune Global 500 Customers
The company will utilize the inContact international network and call routing capabilities to enable customers to call a single local toll-free number in their area, and the call will be routed to the destination best suited to address their needs. About inContact inContact (NASDAQ: SAAS ) helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center software solutions. The company’s services and solutions enable call centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit http://www.inContact.com . Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company’s behalf. All statements, other than statements of historical facts which address the Company’s expectations of sources of capital or which express the Company’s expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements.
Full version: http://www.reuters.com/article/2011/03/03/idUS142409+03-Mar-2011+HUG20110303
inContact Recognized as Market Leader in Ovum’s Multichannel Cloud Contact Center Report
9, 2013 /PRNewswire/ –inContact ( SAAS ), the leading provider of cloud contact center software and contact center agent optimization tools, today announced a new stand-alone operations dashboard, inContact inView powered by ClearView. Debuting at the inContact annual user conference, ICUC 2013, inView combines real-time performance data from disparate systems with business improvement processes. (Logo: http://photos.prnewswire.com/prnh/20120216/LA54560LOGO ) inContact and partner ClearView have entered into a strategic relationship to market inView which helps contact centers reduce costs and gain maximum visibility in order to better manage operations. Paul Liljenquist, ClearView President, said, “We are pleased to be working with inContact as the leader in the cloud contact center industry.
Full version: http://finance.yahoo.com/news/incontact-announces-inview-operations-management-130000552.html
inContact announces new operations dashboard
inView combines real-time performance data from disparate systems with business improvement processes. inContact and partner ClearView have entered into a strategic relationship to market inView which helps contact centers reduce costs and gain maximum visibility in order to better manage operations. Paul Liljenquist, ClearView President, said, “We are pleased to be working with inContact as the leader in the cloud contact center industry. inView dashboards deliver real-time data and business intelligence for all levels of call center operations.” Highlights of the inView Operations Management solution include: cloud-based performance dashboard pre-integrated with inContact; ability to identify correlations across data sets; integration of KPIs for a unified agent performance score; and customized management, supervisor and agent dashboards. Paul Jarman, inContact CEO, said, “Many of our mutual customers have reported tremendous business value that goes far beyond simple reporting.
Full version: http://www.tmcnet.com/usubmit/-incontact-announces-new-operations-dashboard-/2013/10/17/7483380.htm
inContact Reports Second Quarter 2013 Financial Results
These forward-looking statements are based on inContact’s current expectations, estimates and projections about inContact’s industry, management’s beliefs, and certain assumptions made by management, all of which are subject to change. Forward-looking statements can often be identified by words such as “anticipates,” “expects,” “intends,” “plans, ” “predicts,” “believes,” “seeks,” “estimates,” “may,” “will,” “should,” “would,” “could,” “potential,” “continue,” “ongoing,” similar expressions, and variations or negatives of these words and include, but are not limited to, statements regarding projected results of operations and management’s future strategic plans. These forward-looking statements are not guarantees of future results and are subject to risks, uncertainties and assumptions that could cause our actual results to differ materially and adversely from those expressed in any forward-looking statement.
Full version: http://online.wsj.com/article/PR-CO-20130808-914058.html